Monthly Archives: September 2016

Changes – Not Just Digital?

25-yer-anniversary-675x459[1]As we celebrate 25 years in business this month, we reflect on the changes that we have encountered since 1991.

This was the year the world wide web was created, the year that Bryan Adams achieved the longest running Number One with Everything I Do, I Do It For You and the year Freddie Mercury died. John Major was Prime Minister and and the UK went into recession. You could buy a terraced house in Wellingborough for less than £30,000!

On 13th September of that year Richard James Estate Agents opened, at this time computers were rarely used in an estate agency environment and our mailing list consisted of a box of cards with potential buyers name, address, home telephone and requirements hand written on.

Mobile phones were extremely rare, only used by Guppies! There were no websites and no digital photography.These were the days when we took a photo and sent the film away to be developed and then wait to see how good the pictures were the next day. We would sparingly and painstakingly then stick the photographs onto our Sales Particulars, it was rare to have more than three photographs of a property. These would then be stuffed into envelopes and sent to potential buyers from our “mailing list”.

The introduction of digital photography and the Internet changed the way we would market a property. By the late 1990’s computers and basic estate agency software were introduced into our offices, our mailing list became electronic and the software matched people to houses and printed out digital photographs onto a letter to post out. Eventually this progressed to the software matching the properties to buyers and emailing them out to thousands of buyers within seconds. Marketing today has moved on again, with higher quality digital cameras, top quality printing, LED screens in our offices and LED light pocket window displays.

Today the basics principles of customer service is still the cornerstone of good estate agency. However, “online” agents are still trying to steal a share of the market offering a no frills service without personal interaction, mainly offering an Internet advert only.

We wonder what changes we will experience over the next 25 years and what the future holds for estate agency and the property market in general? How will our country change? How will our towns change? How will Richard James change?

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The Big Debate: Buying Vs. Renting

OCTOBERA recent survey amongst UK estate agency members aimed to find out which is the cheapest option when looking for a home: buying or renting. Conducted by Relocation Agent Network, of which Richard James Estate Agents is a member, the survey found that buying a house continues to be the cheaper option.

Relocation Agent Network, the national network of selected estate agents asked its members whether it was cheaper to buy or rent a three-bedroom semi-detached house over the course of a 12 month period. 92% said that it was cheaper to buy.

The national survey also looked at the possible savings you could make when buying property. Again, based on a three-bedroom semi-detached house, member respondents were asked what they estimated the annual saving was from buying a property instead of renting one. 38% of member respondents stated that it was possible to save between £1,000 and £1,500 a year, with another quarter suggesting a saving of up to £2,000 could potentially be made.

So in terms of saving money, Relocation Agent Network’s survey results demonstrate that buying really is the preferred option. We understand that getting onto the property ladder can be challenging, but we’re here to help and guide you through the buying process. Contact us today to discuss your options. We’ve been appointed the area’s Local Expert by Relocation Agent Network, which means – in their opinion – we’re the best estate agent in the area to help you.”

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Richard James proud to sponsor Rushden & Higham Rugby Under 15’s

We’re really proud to support Rushden and Higham RUFC in the form of supplying their under 15’s squad with some smart new training tops. Richard Taylor, Director at our Rushden branch popped along to see the team kick off their new season. We were also really humbled to have received a shirt of our own! Good luck for the season ahead, we’ll be along to cheer you on as much as we can.



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This month marks 25 years of Richard James

25-yer-anniversary-675x459[1]Friday the 13th is deemed to be unlucky; however on this day in September 1991 Richard James Estate Agents opened the doors for the very first time.

Despite some turbulent times over the last 25 years we are now celebrating our silver anniversary. Like all businesses we have faced many difficult challenges, particularly house price “boom and bust”, high interest rates in the 1990’s, the banking crash of 2008 when mortgages became scares and currently we dealing with fall out from Brexit.

The two main reasons we have survived whilst many other estate agents have failed, are our service levels and quality staff. We have always believed in good communication with our customers, keeping them updated on a regular basis, giving prompt feedback, providing honest advice and personal attention. Over the years we have sold houses for three generations of the same family on many occasions. It is always great to know that someone has come to us because we helped their parents or grand-parents, recommendations have been the live blood of developing the business.

To offer quality service you need quality staff; our staff deliver that service. Six members of our team have been with the company for more than fifteen years. This means our customers are receiving advice from experienced estate agents who know the business inside out. Many customers return to us because of the service they received personally from one individual some years ago. We still maintain in the changing world of technology, customers still want personal honest and accurate advice when moving home.

Despite starting from a single room office in 1991 we now have three prominent High Street offices in Wellingborough, Irthlingborough and Rushden. We were selected by Relocation Agent Network, a network of 650 estate agents to represent them locally in 1995, this gives us coverage and exposure nationally, with associated offices in  many towns and cities, something no other agent in our area can offer.

Our proudest moments in recent years has been winning the Relocation Agent Network “Best Agent” regional award for the past five consecutive years. This emphasises quality service, our market leadership, strong marketing initiatives and customer satisfaction.

We hope to continue to build the business further in future years and trust generations of more families will come to us knowing they can depend on our honest trustworthy service.

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