Richard James Estate Agents Blog

Friday the 13th is deemed to be unlucky; however on this day in September 1991 Richard James Estate Agents opened the doors for the very first time.

Despite some turbulent times over the last 25 years we are now celebrating our silver anniversary. Like all businesses we have faced many difficult challenges, particularly house price “boom and bust”, high interest rates in the 1990’s, the banking crash of 2008 when mortgages became scares and currently we dealing with fall out from Brexit.

The two main reasons we have survived whilst many other estate agents have failed, are our service levels and quality staff. We have always believed in good communication with our customers, keeping them updated on a regular basis, giving prompt feedback, providing honest advice and personal attention. Over the years we have sold houses for three generations of the same family on many occasions. It is always great to know that someone has come to us because we helped their parents or grand-parents, recommendations have been the live blood of developing the business.

To offer quality service you need quality staff; our staff deliver that service. Six members of our team have been with the company for more than fifteen years. This means our customers are receiving advice from experienced estate agents who know the business inside out. Many customers return to us because of the service they received personally from one individual some years ago. We still maintain in the changing world of technology, customers still want personal honest and accurate advice when moving home.

Despite starting from a single room office in 1991 we now have three prominent High Street offices in Wellingborough, Irthlingborough and Rushden. We were selected by Relocation Agent Network, a network of 650 estate agents to represent them locally in 1995, this gives us coverage and exposure nationally, with associated offices in  many towns and cities, something no other agent in our area can offer.

Our proudest moments in recent years has been winning the Relocation Agent Network “Best Agent” regional award for the past five consecutive years. This emphasises quality service, our market leadership, strong marketing initiatives and customer satisfaction.

We hope to continue to build the business further in future years and trust generations of more families will come to us knowing they can depend on our honest trustworthy service.