James Rota, Hazel Loka and Amanda Smith from Richard James Estate Agents Wellingborough office have all received an ‘Advanced’ assessment as their company’s Relocation Agent Specialists. The 2018 assessment was awarded by Relocation Agent Network. It is achieved by going above and beyond in the relocation service, which individual staff members provide to relocating families moving either from or to the Northamptonshire area as assessed by Relocation Agent Network based on performance results.
Only 10% of Relocation Agent Specialists from Relocation Agent Network across England, Scotland and Wales have received the ‘Advanced’ award.
The Importance of Service Accreditation
James, Hazel and Amanda first qualified as a Relocation Agent Specialist in either 2014 or 2015 by completing Relocation Agent Network’s comprehensive online training programme, The Importance of Service. A national network of leading estate agents (of which Richard James is a member), Relocation Agent Network introduced the training programme to ensure each of their members provides the very highest customer service to those relocating around the UK.
To be successfully accredited, participants must complete three phases of learning, which begins with four training sessions on the importance of customer service. This is followed by three online seminars covering the Relocation Agent Network Referral Process and how best to help customers who are relocating around the UK. Finally, participants must convert their theoretical learning into a practical skill set by delivering assistance to three relocating customers.
Richard Fowler Co-Founder of Richard James said, “Having three Relocation Agent Specialists in the team offers our relocating customers the added assurance that they’ll be working with people who understand the relocation process, someone who can offer help and guidance along the way. We’re so proud that the performance of James, Hazel and Amanda has been assessed this year, resulting in them achieving the ‘Advanced’ award and it’s a great example of the continual development we invest in, here at Richard James.”
Relocating With Richard James Estate Agents
By working with fellow members across England, Scotland and Wales, Relocation Agent Network members provide an exclusive relocation referral service to customers. For those relocating to East Northants, Richard James guides their customers through the daunting task of moving to an unfamiliar location. This includes local area information on schools and amenities, popular neighbourhoods and (of course) finding the right property for them. As a Relocation Agent Specialist, James, Hazel and Amanda ensure that this process is made even smoother.
Relocation Agent Network’s Managing Director, Richard Tucker said, “Congratulations to all three members of the Richard James team. To be recognised for their performance this year and receive our ‘Advanced’ assessment is truly a fantastic achievement, with only a handful of people across the Network making the grade. Selected by us to represent the Network in East Northants, Richard James has proved themselves to be the area’s Local Expert. So with the addition of an in-house Relocation Agent Specialists, they have gone one step further to provide relocating buyers and sellers with the very best customer service.”